Contact Information

Name: Jolena Pacheco

Phone: 530-754-6456

Email: bom@unitrans.ucdavis.edu

Description

Payrate: $14.75/hr and $30/wk stipend (refer to budget for actual weeks paid)

Payrate Stipend: No

Work Study: Yes

Resume Required: Yes

Options: n/a

Term

Hours per Week: 15-19 hours/week

Start Date: ASAP

End Date: Indefinite

Logistics

Job Number: 0009-3121-2019

Last Date to Apply: March 21, 2019

Purpose

Supervise Office Clerks, supervise and work cooperatively on campus/community outreach events with the Outreach Coordinator, and offer general support to all daily functions of the Unitrans Business Office.

Unitrans is an Equal Opportunity Employer

Duties

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Supervise Office Clerks

• Ensure all Office Clerk tasks are completed thoroughly and in a timely fashion – passenger data entry, pass sales, customer calls, and email replies.

• Ensure that all shifts are covered – this includes scheduling shift selections at the beginning of each quarter/finals/break, and helping the OCs switch shifts and get shifts covered as needed throughout the quarter.

• Keep Office Clerk materials up to date – this includes Daily Checklists and OC resources such as the OC manual, phone lists, cheat sheets, and notices for service changes/special service.

• Hire and train Office Clerks– evaluate number of office clerks needed each quarter and hire and train as necessary.

• Change voicemail and make sure it is up to date.

• Oversee the lost and found and ensure the appropriate procedures are being followed.

Maintain office equipment

File Paperwork

• Keep organized files of all Office Clerk paperwork, Service Interruption Reports, and Supply Order Forms.

Attend and Hold Meetings

• Hold meetings to keep the Office Clerk staff up to date on announcements.

• Attend a Managers Meeting once a week and keep detailed notes about announcements to send out to all the managers after the meeting.

• Attend a Unitrans Mandatory Meeting once a quarter to listen to announcements, introduce new office staff and hand out awards.

•  As part of the outreach team,  supervise and work with the Unitrans Outreach Coordinator to plan and carry out a variety of campus and community outreach events

• Assist with staffing events with Office Clerks or other willing Unitrans employees

• Work with the Marketing Manager to ensure that outreach and promotional supplies are ordered and fully stocked

Assist with Outreach

• Work as a team with the Outreach Coordinator to plan logistics of events

• Staff the event with Office Clerks, PAs, or other willing Unitrans employees

• Work with the Marketing manager to ensure outreach supplies are fully stocked

Skills

1. MUST have previously worked as a Unitrans Office Clerk.

2. MUST be able to commit to working summers, breaks, and training your replacement.

3. Must be available to start training immediately

4. Ability to effectively interact with individuals with diverse backgrounds, skills and abilities

5. Able to communicate well with superiors, equals, and those under supervision

6. Ability to exercise a high degree of independent responsibility, motivation, and problem-solving skills

7. Adequate knowledge and use of the Microsoft and Google platforms

8. Ability to remain proactive and accountable for weekly, monthly, and quarterly duties

9. Ability to address relevant customer inquiries in a friendly, professional, and informative matter

10. Must be a current Unitrans Employee in good standing

Expected Learning Outcomes

The Business Office Manager has the opportunity to further develop and reinforce valuable time management, organization, problem-solving and communication skills, and will gain hands on experience that is directly transferrable to a wide range of future careers.

Supplemental Questions

1. Please briefly discuss the role of the UC Davis Principles of Community in the workplace and your understanding of diversity and cultural competency.
    
2. Please list previous work history and volunteer experience.
3. Describe why you are qualified for this position and how it relates to your interests.