Unitrans: Customer Outreach Coordinator

Contact Information

Name: Nicolette Rice

Phone: 530-752-0923

Email: unitransbom@gmail.com

You can visit the Unitrans website to learn more about them.


Payrate: $9.75/hr

Payrate Stipend: No

Work Study: yes

Resume Required: Yes

Options: no


Hours per Week: 9 - 15 hrs/week

Start Date: March 6, 2015

End Date: Indefinite


Job Number: 0009-0683-2015

Last Date to Apply: March 5, 2015


Provide support, handle customer queries and outreach to customers. 


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A.  Transit Customer Outreach

  1. Teach community members how to use Unitrans as a form of transportation
  2. Conduct personal trip planning assistance
  3. Disseminate information about Unitrans service options (routes, schedules, fares) at various venues
  4. Coordinate group presentations
  5. Accompany community members on bus routes, as needed 
  6. Develop and edit content for publication and training materials based on customer needs.
  B. Receptionist in the Unitrans Business Office
  1. Answer phone calls on multiple lines
  2. Respond to inquiries on specific information regarding Unitrans service
  3. Give out accurate route and schedule information regarding Unitrans
  4. Handle customer complaints and commendations in a positive, amicable manner
  5. Take messages and forward phone calls as appropriate
  6. Greet visitors in a friendly, professional manner
  7. Maintain the positive atmosphere of the Business Office
  8. Assist and direct customers with non-valuable lost and found items
  9. Handle bus pass transactions in the Business Office
  10. Enter daily passenger count data
  11. Complete data entry tasks by deadlines specified by the Business Office Manager
Any other duties assigned by the Business Office Manager


  1. Ability to exercise a high degree of independent responsibility
  2. Ability to work and remain focused in a sometimes hectic atmosphere
  3. Ability to work with customers in a friendly, professional manner
  4. Ability to navigate GPS-based website system and operate Microsoft Word, Excel, and Outlook
  5. Good communication skills both on the phone and in person
  6. Ability to assess customers’ needs to develop effective personal transit trip plans
  7. Ability to effectively interact with individuals with diverse backgrounds, skills and ability 

Supplemental Questions

  1. Please list previous work history and volunteer experience.
  2. Describe why you are qualified for this position and how it relates to your interests.

Approved ___________________________________________________________________________ Date ____________________________

All student assistant positions are subject to all entitlements in Policy & Procedures for Staff Member (PPSM). See PPSM Policy & Procedures 3, Exhibit A and Exhibit B. Volunteer positions are subject to all entitlements in Policy & Procedure Manual 380 – Section 08, Volunteer Services. UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) is strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.