Unitrans: Customer Outreach Coordinator

Contact Information

Name: Julie Roberts

Phone: 530-754-6456

Email: unitransbom@gmail.com

You can visit the Unitrans website to learn more about them.


Payrate: $10/hour

Payrate Stipend: No

Work Study: n/a

Resume Required: Yes

Options: n/a


Hours per Week: Up to 15 hours/week

Start Date: ASAP

End Date: Indefinite


Job Number: 0009-0805-2015

Last Date to Apply: Oct. 1, 2015


Provide customer support, handle customer queries, and coordinate campus and community outreach efforts. 


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A.  Travel Training Outreach

  1. Coordinate the development of a new travel training program on how to use Unitrans as a form of transportation, and manage all aspects of the program
  2. Conduct group and individual travel training activities, and recruit and train existing Unitrans staff to assist with these activities.
  3. Reach out to various groups on campus and throughout the community and coordinate presentations as needed.
  4. Respond to requests from individuals to accompany them on bus trips to provide guidance on how to complete a transit trip, including transfers from one route to another.
  5. Develop and implement a program evaluation process to identify areas needing improvement and/or additional resources for proper implementation.  

B. Event Planning Outreach
  1. Assist the Business Office Manager and Outreach & Retention Coordinator in organizing Unitrans’ presence at various outreach events throughout the year.
  2. Coordinate the set-up and take-down of supplies at outreach events, including recruitment of existing Unitrans staff to assist with these activities.
  3. Maintain relationships and contact information with external event coordinators.
  4. Work with Unitrans Marketing staff to develop and edit content (flyers, booklets) appropriate for distributing at each venue.


Skills and Requirement:

  1. Ability to exercise a high degree of independent responsibility and problem-solving skill
  2. Must be highly motivated and able to accomplish tasks with minimal supervision.
  3. Ability to work and remain focused in a sometimes hectic atmosphere
  4. Ability to work with customers in a friendly, professional manner
  5. Ability to navigate a GPS-based website system and operate Microsoft Word, Excel, and Outlook
  6. Good communication skills both on the phone and in person
  7. Ability to assess customers’ needs to develop effective personal transit trip plans
  8. Ability to effectively interact with individuals with diverse backgrounds, skills and ability
  9. Must be able to quickly learn Unitrans policy, procedures and routes.  Knowledge of the campus and city of Davis is preferred.
  10. MUST be able to work summers and breaks
  11. Must be available to start training immediately

Supplemental Questions

  1. Please list previous work history and volunteer experience.
  2. Describe why you are qualified for this position and how it relates to your interests.

Approved ___________________________________________________________________________ Date ____________________________

All student assistant positions are subject to all entitlements in Policy & Procedures for Staff Member (PPSM). See PPSM Policy & Procedures 3, Exhibit A and Exhibit B. Volunteer positions are subject to all entitlements in Policy & Procedure Manual 380 – Section 08, Volunteer Services. UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) is strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.